Star Ratings are awarded to properties across six accommodation categories. Criteria can vary between categories. To be eligible for a Star Rating your property should meet the following category requirements:

Hotel

To be eligible for a Hotel Star Rating your property should meet the following requirements:

  • To be eligible for a Hotel Star Rating your property should meet the following requirements:
  • Guests must be able to contact a property representative in the case of an emergency; 24 hours a day, 7 days a week. Contact details and phone numbers must be clearly displayed in–room and/or onsite.
  • The property must feature a dedicated reception area and/or service desk for guest arrivals and departures.
  • Bedding (blankets/quilts, sheets and pillow, applicable to local climate) must be provided for all beds and included in the rate.
  • One towel per guest and bath mat per room must be provided and included in the rate.
  • Soap (or dispensed liquid soap) must be provided per guest and included in the rate.
  • Daily housekeeping services are available for all guests.
  • Property must include shower and toilet facilities.

 

Motel

To be eligible for a Motel Star Rating your property should meet the following requirements: 

  • Guests must be able to contact a property representative in the case of an emergency, 24 hours a day, 7 days a week. Contact details and phone numbers must be clearly displayed in-room and/or onsite.
  • The property must feature a dedicated reception area and/or service desk for guest arrivals and departures.
  • Bedding (blankets/quilts, sheets and pillow, applicable to local climate) must be provided for all beds and included in the rate.
  • One towel per guest and bath mat per room must be provided and included in the rate.
  • Soap (or dispensed liquid soap) must be provided per guest and included in the rate.
  • Each guest room must include a shower and toilet.
  • Daily housekeeping services are available for all guests.
  • The property offers sufficient on-site car parking for guests (minimum of one car space per 75% of total rooms). Motel properties located within 5km of a capital city CBD must provide one car space per 25% of total rooms.

 

Serviced Apartment

To be eligible for a Self Catering Star Rating your property should meet the following requirements: 

  • Guests must be able to contact a property representative in the case of an emergency, 24 hours a day, 7 days a week. Contact details and phone numbers must be clearly displayed in-room and/or onsite.
  • All wardrobes, drawers and cupboards on the property must be clear of owner/manager belongings.
  • Property must include shower and toilet facilities.
  • Self Catering properties must offer all guests:
  • Minimum fridge and sink.
  • Minimum dining setting (table and chairs), and crockery, cutlery and glassware for each guest.
  • Minimum of microwave; or one hot plate; or electric frypan (including appropriate utensils).
  • Minimum dustpan/brush and broom or vacuum cleaner in each cabin, apartment, villa, house, unit, or cottage.

 

Hosted Accommodation

To be eligible for a Hosted Accommodation Star Rating your property should meet the following requirements: 

  • A resident host/manager must offer reception services (check-in/check-out) as well as interact with guests throughout the course of their stay.
  • Guests must be able to contact a property representative in the case of an emergency, 24 hours a day, 7 days a week. Contact details and phone numbers must be clearly displayed in-room and/or onsite.
  • Full and/or continental breakfast must be included in the rate*.
  • Bedding (blankets/quilts, sheets and pillow, applicable to local climate) must be provided for all beds and included in the rate.
  • One towel per guest and a bath mat must be provided and included in the rate.
  • Soap (or dispensed liquid soap) must be provided per guest and included in the rate.
  • Daily housekeeping services are available for all guests.
  • Shower and toilet may be shared with other guests (but not the resident host/manager).
  • All wardrobes, drawers and cupboards on the property must be clear of owner/manager‘s belongings.

* NOTE: full and/or continental breakfast includes:

  • Cooked, prepared and served by the resident host/manager; OR
  • Breakfast provisions supplied for duration of guest’s stay. Facilities to be provided for guests to cook/prepare their meals.

Caravan-Holiday Park

To be eligible for a Caravan-Holiday Park Star Rating your property should meet the following requirements: 

  • Property must include shower and toilet facilities.
  • Guests must be able to contact a property representative in the case of an emergency 24 hours a day, 7 days a week. Contact details and phone numbers must be clearly displayed at reception and in park accommodation.
  • The park manager/owner or nominated representative must visit the property daily, if not in residence.
  • The property has an ‘Approval to Operate a Caravan Park’ certificate.
  • Communal shower and toilet facilities provide total privacy with lockable doors.
  • Park Accommodation must offer guests:
    • Minimum fridge and sink.
    • Minimum dining setting (table and chairs), and crockery, cutlery and glassware
    • Minimum of microwave; or one hot plate; or electric frypan (including appropriate utensils).
    • Minimum dustpan/brush and broom or vacuum cleaner in each cabin.