Star Ratings are awarded to properties across six accommodation categories. Criteria can vary between categories. To be eligible for a Star Rating your property should meet the following category requirements:
Hotel
To be eligible for a Hotel Star Rating your property should meet the following requirements:
- To be eligible for a Hotel Star Rating your property should meet the following requirements:
- Guests must be able to contact a property representative in the case of an emergency; 24 hours a day, 7 days a week. Contact details and phone numbers must be clearly displayed in–room and/or onsite.
- The property must feature a dedicated reception area and/or service desk for guest arrivals and departures.
- Bedding (blankets/quilts, sheets and pillow, applicable to local climate) must be provided for all beds and included in the rate.
- One towel per guest and bath mat per room must be provided and included in the rate.
- Soap (or dispensed liquid soap) must be provided per guest and included in the rate.
- Daily housekeeping services are available for all guests.
- Property must include shower and toilet facilities.
Motel
To be eligible for a Motel Star Rating your property should meet the following requirements:
- Guests must be able to contact a property representative in the case of an emergency, 24 hours a day, 7 days a week. Contact details and phone numbers must be clearly displayed in-room and/or onsite.
- The property must feature a dedicated reception area and/or service desk for guest arrivals and departures.
- Bedding (blankets/quilts, sheets and pillow, applicable to local climate) must be provided for all beds and included in the rate.
- One towel per guest and bath mat per room must be provided and included in the rate.
- Soap (or dispensed liquid soap) must be provided per guest and included in the rate.
- Each guest room must include a shower and toilet.
- Daily housekeeping services are available for all guests.
- The property offers sufficient on-site car parking for guests (minimum of one car space per 75% of total rooms). Motel properties located within 5km of a capital city CBD must provide one car space per 25% of total rooms.
Serviced Apartment
To be eligible for a Serviced Apartment Star Rating your property should meet the following requirements:
- Guests must be able to contact a property representative in the case of an emergency, 24 hours a day, 7 days a week. Contact details and phone numbers must be clearly displayed in-room and/or onsite.
- The property must feature a dedicated reception area and/or service desk for guest arrivals and departures.
- Bedding (blankets/quilts, sheets and pillow, applicable to local climate) must be provided for all beds and included in the rate.
- One towel per guest and bath mat per unit must be provided and included in the rate.
- Soap (or dispensed liquid soap) must be provided per guest and included in the rate.
- Each unit must have its own shower and toilet.
- Daily housekeeping services are available for all guests.
- Serviced Apartment properties must offer all guests:
- Minimum fridge and kitchen sink;
- Minimum dining setting (table and chairs), and sufficient crockery, cutlery and glassware for each guest; and
- Minimum of microwave; or one hot plate; or electric frypan (including appropriate utensils).
- Minimum dustpan/brush and broom or vacuum cleaner in each cabin.
Hosted Accommodation
To be eligible for a Hosted Accommodation Star Rating your property should meet the following requirements:
- A resident host/manager must offer reception services (check-in/check-out) as well as interact with guests throughout the course of their stay.
- Guests must be able to contact a property representative in the case of an emergency, 24 hours a day, 7 days a week. Contact details and phone numbers must be clearly displayed in-room and/or onsite.
- Full and/or continental breakfast must be included in the rate*.
- Bedding (blankets/quilts, sheets and pillow, applicable to local climate) must be provided for all beds and included in the rate.
- One towel per guest and a bath mat must be provided and included in the rate.
- Soap (or dispensed liquid soap) must be provided per guest and included in the rate.
- Daily housekeeping services are available for all guests.
- Shower and toilet may be shared with other guests (but not the resident host/manager).
- All wardrobes, drawers and cupboards on the property must be clear of owner/manager‘s belongings.
* NOTE: full and/or continental breakfast includes:
- Cooked, prepared and served by the resident host/manager; OR
- Breakfast provisions supplied for duration of guest’s stay. Facilities to be provided for guests to cook/prepare their meals.
Caravan-Holiday Park
To be eligible for a Caravan-Holiday Park Star Rating your property should meet the following requirements:
- Property must include shower and toilet facilities.
- Guests must be able to contact a property representative in the case of an emergency 24 hours a day, 7 days a week. Contact details and phone numbers must be clearly displayed at reception and in park accommodation.
- The park manager/owner or nominated representative must visit the property daily, if not in residence.
- The property has an ‘Approval to Operate a Caravan Park’ certificate.
- Communal shower and toilet facilities provide total privacy with lockable doors.
- Park Accommodation must offer guests:
- Minimum fridge and sink.
- Minimum dining setting (table and chairs), and crockery, cutlery and glassware
- Minimum of microwave; or one hot plate; or electric frypan (including appropriate utensils).
- Minimum dustpan/brush and broom or vacuum cleaner in each cabin.
Self Catering
To be eligible for a Self-Catering Star Rating your property should meet the following requirements:
- Guests must be able to contact a property representative in the case of an emergency; 24 hours a day, 7 days a week. Contact details and phone numbers must be clearly displayed in-room and/or onsite.
- All wardrobes, drawers and cupboards on the property must be clear of owner/ manager belongings.
- Property must include shower and toilet facilities.
- Self Catering properties must offer all guests:
- Minimum fridge and sink.
- Minimum dining setting (table and chairs), and crockery, cutlery and glassware for each guest.
- Minimum of microwave; or one hot plate; or electric frypan (including appropriate utensils).
- Minimum dustpan/brush and broom or vacuum cleaner in each cabin, apartment, villa, house, unit, or cottage.